The 911 Lady's

Console Quick Reference

⭐ Bookmark this page for your console. Press Ctrl + D (⌘ + D on a Mac).

120 BPM
A heart racing
“lub-DUB” rhythm
100–120 BPM
CPR compressions
steady, even “push-push”

CPR pace: the American Heart Association guideline is 100–120 compressions per minute. Same pace, two very different rhythms.

988Suicide & Crisis Lifeline 1-800-222-1222Poison Help 1-888-373-7888Human Trafficking Hotline 1-800-843-5678NCMEC (Missing Children) 1-800-424-9300CHEMTREC (HazMat) Text HOME to 741741Crisis Text Line

Know a link every dispatcher should have? Help keep the binders growing.

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Red or green?

New Mexico Specific

I’m a New Mexican, so these are my home-state links. Not from here? Make sure to research your own state’s versions.

1-888-664-2726NM Gas Co. · smell gas? Get out first 1-888-342-5766PNM outages (1-888-DIAL-PNM) (575) 523-7591El Paso Electric outages (NM) 1-855-662-7474NM Crisis and Access Line (24/7)

Power & Gas

PNM Outage CenterOutage map and reporting for PNM customers. Those line crews work through every storm. El Paso ElectricOutage map and reporting for Las Cruces and southern New Mexico. New Mexico Gas CompanySmell gas? Get out, then call 1-888-664-2726 or 911.

On a rural electric co-op? Check your co-op’s own outage line.

Roads, Weather & Fire

NM Roads (NMDOT)Road conditions and closures. And if it snows, stay home! NWS AlbuquerqueNew Mexico forecasts and warnings. NM Fire RestrictionsLive map of current fire restrictions on public lands, from NM Forestry.

Help & Reporting

NM Crisis and Access Line1-855-NMCRISIS, 24/7. Peer warmline: 1-855-466-7100. NM DOJ Complaints & TipsReport scams, robocalls, and consumer complaints to the NM Department of Justice.

Law & Records

IPRA GuideNew Mexico’s Inspection of Public Records Act: how anyone can request 911 recordings and other public records. New Mexico CourtsThe state judicial branch: courts, case lookup, and court services. NM Statutes (Justia)Free, searchable New Mexico law.

For Telecommunicators

NM LEA: PST TrainingPublic Safety Telecommunicator academy, certification, and certification by waiver. NM APCO/NENA & ConferencesUpcoming conferences, including our own New Mexico APCO/NENA.
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