Author name: Aurora Moffett

Aurora Moffett is the founder of The 911 Lady, where she writes about public safety, communication, connection, and the wonderfully human mess in between.

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She Was One of Us

She Was One of Us Dear Diary, Every once in a while, I’d swear, there’s a spirit that goes around our dispatch center. I have heard a few people talking about it, so I know I’m not imagining everything. It’s like when the building is supposed to be empty except the three or four of

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Earthworms

Earthworms One time there was a dispatcher who was hired as a lateral at the place where I was working. I made it a point to focus totally on the job and be completely as neutral as I could because getting to know people takes a lot of time and I choose who my friends

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Why We Have Arson

Why We Have Arson Agghh!  Spider!                                                                                                   

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Havening: For When Water and a Walk Aren’t Enough 

Havening: For When Water and a Walk Aren’t Enough Have you ever felt stressed when you knew you didn’t need to be? Maybe you feel those leftover tense feelings that you get during a stressful event, but when it ends you find yourself having a hard time resetting the calm in your body. Maybe you even tried standing up, getting a drink of

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Why Dispatchers Ask So Many Questions

Why Do Dispatchers Ask So Many Questions? I worked for years as a public safety telecommunicator, or dispatcher, if you want. After years of answering 911, I recall a time when I was already in my thirties, having to call 911 to report an emergency that was affecting me. I was holding my phone, looking

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Ten Things I Hate About Your Test

I was watching some program on the television once, and it was talking about how people train to be professional counterfeit identifiers by studying real money first, in great depth, becoming so familiar with the real thing, that by the time they are introduced with all manner of fakes, the fakes are then easier for

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Breakroom Blues

(This is meant to be sung.) One day I was hired, I thought, what a great place to work! But nobody warned me, no sir, I’m supposed to eat where the cockroaches lurk! And now I know itbut I still don’t know why! Nobody cleans up their own messes – and my nose is gonna

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